Frequently Asked Questions
1. Are your products genuine and officially licensed?
Yes. All products sold by Unit 3 Collectable Toys are genuine and sourced from trusted suppliers. We do not sell counterfeit or replica items. Authenticity and quality are a priority for us.
2. Where are you located?
We are based in the United Kingdom.
Unit 3 Collectable Toys
Worcester St
Wolverhampton
WV2 4LD
United Kingdom
You are welcome to visit our store during opening hours.
3. Do you ship across the United Kingdom?
Yes. We offer shipping throughout the United Kingdom. Shipping options, costs, and delivery times are displayed at checkout before payment is completed.
4. Do you offer international shipping?
International shipping may be available for selected destinations. If international shipping is offered, it will be shown at checkout. If you require assistance, please contact our support team before placing an order.
5. How long does delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided once your order has been dispatched.
6. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing tracking details (where applicable). You can also use our Track Your Order page or contact our support team for assistance.
7. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
8. What is your returns policy?
We accept returns in line with UK consumer regulations. Items must be returned in their original condition and packaging. Please visit our Returns & Refunds Policy page or contact us for full details.
9. What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with your order number and clear photos of the item and packaging. We will work quickly to resolve the issue.
10. How can I contact Unit 3 Collectable Toys?
You can contact us using the details below:
Phone: +44 7794 875323
Email: contact@unit3toys.com
Website: https://unit3toys.com
Our support team aims to respond as quickly as possible during business hours.
11. Do you buy or trade collectables?
From time to time, we may consider buying or trading selected collectables. Please contact us directly with details and images, and our team will advise if this is something we can assist with.
12. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card details
